Why do people do what they do?
For me, every day is a day of discovery.
Learning how people tick has always been my passion, and in this day and age it only made sense to apply my psychology background that to the technology space. I get to apply tried and true scientific methods that I learned getting my Masters in UX in 2019 to empathize with people and improve on products they interact with throughout the day.
Getting to do the scientific method is great, but seeing it applied to improve people's daily lives is incredible. There is nothing more rewarding to me than hearing people comment how much easier it is to do a task they do every day or how much simpler a complex task is after I've worked on it.
Let's work together to make people's lives better.
I have the knowledge...
Masters of Science, Information Science
UX Emphasis
University of Texas at Austin, 2019
Bachelors of Science, Psychology
Santa Clara University, 2017
​
NN/G Courses
Ongoing
Lean/Agile UX
UX as a Team of One
Designing Apps in Complex & Specialized Domains
I have the skills....
Generative Interviews
Discovery Interviews
User Mapping
User Flows
Heuristic Evaluation
Comparative Analysis
Service Blueprinting
Clickstream analysis
Card Sorting (Closed, Hybrid, Open)
Contextual inquiry
Information Architecture
Interaction Design
Wireframing
Prototyping
Low, Medium, & High Fidelities Workshopping
Usability Testing
RITE Testing
Design Sprints
I know the tools...
Survey Monkey
UserTesting.com
Qualtrics
Optimal Workshop
Adobe XD
Figma
Sketch
TFS
Jira
Atlassian
Miro
Scrum/Agile
...and I have the experience.
Visio Lending · Senior UX Researcher
January 2023 - Present
Solely responsible for retiring Salesforce-based systems serving both internal and external users and creating a new, role-based loan origination system that serves over 18,000 users annually.
Highlights: Information architecture, complex forms, 50+ generative & discovery interviews, persona creation, process flows, low- to high-fidelity designs, prototyping, usability testing with 10+ users
General Motors · UX Team Lead
December 2020 - March 2022
Managed and distributed workload across 3 member team while coordinating 6 projects across multiple stakeholder groups and creating a formalized UX process.
Highlights: UX process creation, solving competing stakeholder requests, SME interviews, 3 design sprints and workshops, card sorting, user flows, process flows, design critique sessions
General Motors · UX Researcher
August 2019 - March 2022
Created a 6 product ecosystem for 50,000+ internal users, including global suppliers and IT while ensuring a user-centric design process informed by research.
Highlights: 100+ discovery interviews, information architecture, user flows, 30+ in-person and remote RITE testing sessions, click minimization, journey mapping
H-E-B · UX Intern
May 2019 - August 2019
Researched and designed a visually rich, data-heavy dashboard for multiple verticals in the supply chain as part of an initiative to retire several legacy systems.
Highlights: Contextual inquiry, service blueprinting, interviewing 14 users and performing usability testing on 5 users in a high-paced and often interrupted environment
University of Texas · Assistant Adjunct Professor
August 2019 - May 2020
Built online course emphasizing UX that served 150+ students and presented at Open Education Conference in March 2020.
Highlights: Open collaboration, resource management, user-centered design conference